HM Insurance Group's Industry Insights Blog

Industry Insights

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Embracing eServices Makes It Easier to Do Business with HM

By: LeeAnn Burgunder June 10, 2021
Technology has created an expectation for instant information and immediate responses, but insurance intricacies require thoroughness in communication, appropriate detail and mindfulness of the highly regulated information-sharing guidances set by regulators. Striking the right balance between the demands of both of these can be a challenge, but we’re working to deliver easily accessible, essential information to our clients in a secure environment with our eServices platform, making it easier to do business with us.
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Retirement Reflections

By: Dom Palmieri May 25, 2021
With my retirement close at hand, I wanted to take a moment to reflect on my 24 years at HM Insurance Group (HM) and offer my sincere appreciation to all the great people I’ve met along the way. There has not been a boring moment during my career with HM. I started with the company when it was primarily offering life and disability products and participated in its evolution to a leading Stop Loss carrier. We’ve gone through several divestitures, acquisitions and partnerships during the past two decades, and our efforts have led us to the elite status that we’ve achieved in this industry. It’s been an exciting journey, and I am thankful for all the people who have joined us along the way.
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Eight Months into Coronavirus – What Have We Learned, Where Are We Going?

By: Mark Lawrence December 4, 2020
I went home from my office at 501 Penn Avenue in Pittsburgh, PA, around noon on March 18, 2020, after making sure one of our new employees had the computer equipment she needed to work from home. During my commute, I listened to a President Trump news conference on CNBC radio discussing the Coronavirus. At the time, I thought we would be home for six to eight weeks, and then we would be back in the office and things would return to normal. Well, a lot has happened since then.
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Predicting the Unpredictable

By: Justin DeCroo September 29, 2020
The element of surprise. Facing the unknown. Making predictions. That’s what comes to mind when students interested in the actuarial profession ask me why I have enjoyed this career for the past 22 years. There are always problems to solve, but on any given day, I can never fully predict exactly what will come my way. Every morning, I start with my short list, but something unanticipated is usually on the horizon, case in point, the Coronavirus.
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Innovating for Next-Level Stop Loss Claims Processing

By: Kristen Baker September 9, 2020
You can probably imagine that working with more than 100 third party administrators (TPAs) means that HM Insurance Group (HM) receives tens of thousands of claim detail files every year. It’s a lot of data to manage. Files come into a secure, designated Stop Loss claims email box or via an FTP site. They are then saved to a corporate drive so our Claims team can format the TPAs’ Excel files into a format acceptable for loading into our claims system. The entire process takes a lot of manual work.  
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