Kristen Baker 

Vice President, Operations


Kristen serves as vice president, Operations, for HM Insurance Group (HM) and is responsible for operations, claims, commissions, billing and premium collection.

Before the expansion of her role in 2021, Kristen served as director, Claims Administration, for HM and was responsible for the cost containment and claims administration areas. She joined the company in 2000 as a manager in Cash Management and has held roles of increasing responsibility over the years, including director of Billing, Account Installation and Producer Administration.

With more than 20 years of industry experience, Kristen’s areas of expertise include claims operations, cost containment, billing and finance.

Prior to HM, Kristen worked for PricewaterhouseCoopers. She is a CPA and has a Bachelor of Science degree in Business Administration, Accounting, from Robert Morris University.